Table of Contents:

Click on one of the following topics for more help:

If the Wizard did not start, you may have one of the following 3 problems:

Troubleshoot Browser:

If you've reached this page, this indicates at least one of the following problems:

Troubleshooting Java:

Choose your OS from the list of supported Operating Systems below.

Microsoft Windows
Mac OS X

 

Troubleshooting Signed Applet:

If you've reached this page, it indicates that there was a problem loading a signed applet on your computer. In order for the Voice Authoring applets to work on your computer, it will request that you accept a certificate for signed applets. This signed applet provides an added level of security to ensure that no one has altered the Java applet as it is sent from the server.

If you were not prompted with the certificate, click here.
If you were prompted with the certificate but clicked on the "No" button, click here.

 

Troubleshooting Connectivity:

The failure of the Connectivity test indicates that the applet has not been able to connect. This type of issue is typically due to a firewall (personal or network) blocking network connections. Try allowing our site through the firewall or shut it down while you are using Voice Authoring, and perform the test again.

Should you continue to fail the Connectivity test, Please retrieve the content of the Java Console as indicated here. Then, click on "Go To Next Step" and continue on with the Wizard. At the end of the Wizard, fill out the feedback form, paste the content of the java console, and note any Anti-Virus or Firewall software installed on your computer.

Troubleshoot Audio Playback:

The Audio Playback test checks your ability to play back the audio with Voice Authoring.

Choose your OS from the list of supported Operating Systems below.

Microsoft Windows
Mac OS X

 

Troubleshoot Audio Recording:

The Audio Recording test checks your ability to record with Voice Authoring.

Choose your OS from the list of supported Operating Systems below.

Microsoft Windows
Mac OS X

 

Java on Windows:

In order to use Voice Authoring, you need to have Oracle Java installed on this computer. Click here to install it manually. You can also click on "Retry Test".

If you browser crashes consistently when Java is activated after you have installed the latest Java, uninstall all the versions of Java installed on your system and re-install the proposed version.

If you already have Java installed, you may still need to enable Java for your browser. Click here for further instructions.

Installing Java on Mac OS X:

  1. Open the Apple Menu -> System Preferences
  2. Click Software Update
  3. Click on 'Check for Updates'
  4. If Java is one of the updates, check it and click install
  5. Restart your browser
  6. Relaunch the Wizard

If you already have the latest Java installed, you may still need to enable Java for your browser. Click here for further instructions.

Enabling JavaScript:

Choose your browser from the list of supported browsers below.

Windows Macintosh
Internet Explorer Safari
Netscape  
Mozilla  
Firefox Firefox

Retrieving the content of the Java Console:

Choose your OS from the list of supported Operating Systems below.

Microsoft Windows
Mac OS X

 

Troubleshoot Playback on Windows

Troubleshoot Playback on Mac OS X

Troubleshoot Recording on Windows

Troubleshoot Recording on Mac OS X

Enabling Java for your browser:

Choose your browser from the list of supported browsers below.

Internet Explorer
Netscape
Mozilla
Firefox

Enabling Java on Mac OS X

Choose your browser from the list of supported browsers below.

Firefox
Safari

Supported Internet Browsers

Microsoft Windows Mac OS X

Supported Operating Systems:





If your Operating System is not listed here, you may still continue the Wizard to check if your environment runs Voice Authoring.

Installing Java on Windows

The instructions below will direct you to install Oracle's latest version of Java.

  1. Click here to access the Oracle website
  2. Click on the appropriate link to download Java
  3. Wait while the Oracle website detects your Java configuration
  4. If prompted, download and install Oracle's Java Virtual Machine
  5. Close all instances of the browser
  6. Relaunch the Wizard

If you already performed this step, but cannot install Java, you may not have enough privileges to perform this task. In this case, click "Go To Next Step" and continue on the wizard. At the end of the Wizard, fill out the feedback form, and describe what occurred during the installation process.

Enable Java for IE (Windows):

  1. Open Internet Explorer
  2. Click on the Tools menu -> Internet Options
  3. Click the Advanced tab
  4. Locate the Java (Oracle) or Microsoft VM section. Microsoft VM is an outdated VM and Blackboard Collaborate recommends Oracle Java. Only the Java (Oracle) section should be checked. (If you do not see Java (Oracle), click here.)
    1. If Java (Oracle) VM is already checked:
      1. Click on the Security tab and choose Internet
      2. Click on Custom Level
      3. Scroll down to Java VM and select High Safety
    2. Ensure that Microsoft VM is not checked
  5. Click OK and restart Internet Explorer
  6. Run the Wizard again

Enable Java for Netscape (Windows):

  1. Open Netscape
  2. Click on the Edit menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Enable Java for Netscape (Macintosh):

  1. Open Netscape
  2. Click on the Netscape menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Enable Java for Mozilla (Windows):

  1. Open Mozilla
  2. Click on the Edit menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Enable Java for Mozilla (Macintosh):

  1. Open Mozilla
  2. Click on the Mozilla menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Enable Java for Firefox (Windows):

  1. Open Firefox
  2. Click the Tools menu -> Options
    1. If you are using Firefox 1.0.x, click Web Features on the left-hand menu section
    2. If you are using Firefox 1.5, click on Content
  3. Click Enable Java
  4. Click OK

Enable Java for Firefox (Macintosh):

  1. Open Firefox
  2. Click the Firefox menu -> Preferences
  3. In the left-hand menu section, click Web Features
  4. Click Enable JavaScript
  5. Click OK

Enable Java for Safari:

  1. Open Safari
  2. Open the Safari menu -> Preferences
  3. Choose the Security menu
  4. Check the Enable Java box
  5. Click OK

Enable JavaScript For IE (Windows):

  1. Open Internet Explorer
  2. Click on the Tools menu -> Internet Options
  3. Click on the Security Tab and click the Custom Level box
  4. Towards the bottom of the list there will be heading that says Scripting
  5. Enable Active Scripting
  6. Click OK
  7. Click OK again

Alternatively, you may add the URL of Voice Authoring to the list of Trusted Sites.

 

Enable JavaScript for Netscape (Windows):

  1. Open Netscape
  2. Click on the Edit menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plug-ins
  5. Check Navigator under the Enable JavaScript heading
  6. Click OK

Enable JavaScript for Netscape (Macintosh):

  1. Open Netscape
  2. Click on the Netscape menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plug-ins
  5. Check Navigator under the Enable JavaScript heading
  6. Click OK

Enable JavaScript for Mozilla (Windows):

  1. Open Mozilla
  2. Click on the Edit menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plug-ins
  5. Check Navigator under 'Enable JavaScript for'
  6. Click OK

Enable JavaScript for Mozilla (Macintosh)

  1. Open Mozilla
  2. Click the Mozilla menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plug-ins
  5. Check Navigator under 'Enable JavaScript for'
  6. Click OK

Enable JavaScript for Firefox (Windows):

  1. Open Firefox
  2. Click the Tools menu -> Options
    1. If you are using Firefox 1.0.x, click Web Features on the left-hand menu section
    2. If you are using Firefox 1.5, click on Content
  3. Click Enable JavaScript
  4. Click OK

Enable JavaScript for Firefox (Macintosh):

  1. Open Firefox
  2. Click the Firefox menu -> Preferences
  3. In the left-hand menu section, click Web Features
  4. Click Enable JavaScript
  5. Click OK

Enable JavaScript for Safari:

  1. Open Safari
  2. Click on the Safari menu -> Preferences
  3. Click on Security
  4. Check the Enable JavaScript box
  5. Click OK

Retrieving the content of the Java Console on Windows

  1. You should see a small icon that resembles a coffee cup in your system tray (bottom right of your screen).
  2. Right-click on the coffee cup icon and select "Open Console". The debugging information should appear.
  3. Copy the contents of this log and paste them in feedback form at the end of the Wizard.


Return to Troubleshooting Connectivity

Retrieving the content of the Java Console on Mac OS X

  1. Open the Finder
  2. Navigated to your Harddrive and then Applications->Utilities->Java
  3. Open the latest Java Plug-in Settings panel
  4. Select "Show Console" and hit apply
  5. The debugging information will appear.
  6. Copy the contents of this log and paste them in feedback form at the end of the Wizard.


Return to Troubleshooting Connectivity

Certificate did not appear

If you were not presented with the certificate to accept the signed applet, this usually indicates that you do not have a supported version of Java installed on your computer. Click here for instructions on installing a version of Java that will work with signed applets.

If you already have the latest Java installed, and are still not presented with the certificate, this indicates that you do not have enough privileges to accept the certificate. You will have to contact your system administrator to install the certificate for you.

Certificate was not accepted

If you clicked on the "No" button when presented with the certificate to accept a signed applet from Blackboard Collaborate, Voice Authoring will not start up on your computer. The "No" selection will remain in your browser memory so you'll need to close all instances of your browser, and then run the Wizard again to bring up the certificate.

Note: Clicking the Always button, if available, will automatically accept the certificate when the signed applet starts up. You will not be prompted with the request again then next time you use Voice Authoring.

Playback "Audio Unavailable" on Windows

The "Audio Unavailable" message means that Voice Authoring was not able to connect to an Audio Device. Use the instructions below to make sure your Audio Device is correctly attached to your computer.

  1. Go to Start->Programs->Accessories->Entertainment->Volume Control
  2. Click the Options menu and select Properties
  3. Select your Audio Device from the drop-down menu and click on Playback
  4. If you do not see the device listed, this means it is not correctly attached to your computer. Check that you have the correct drivers from the device manufacturer and/or refer to your Audio Device documentation to install it.

Configure Playback on Windows

Follow the instructions below to adjust you playback settings.

  1. Go to Start->Programs->Accessories->Entertainment->Volume Control
  2. Click the Options menu and select Properties
  3. Select your Audio Device from the drop-down menu and click on Playback.
  4. Click OK
  5. Make sure the Playback device, such as your speaker, is not muted.

Troubleshoot Recording on Windows

Follow the instructions below to adjust you playback settings.

  1. Go to Start->Programs->Accessories->Entertainment->Volume Control
  2. Click the Options menu and select Properties
  3. Select your Audio Device from the drop-down menu and click on Recording.
  4. Click OK
  5. Make sure the microphone or recording device is 'Selected'.

Recording "Audio Unavailable" on Windows

The "Audio Unavailable" message means that Voice Authoring was not able to connect to an Audio Device with recording capabilities. Make sure your Audio Device is correctly attached to your computer and is capable of recording. In addition, make sure your computer and sound card has audio recording capabilities.

Playback "Audio Unavailable" on Mac OS X

The "Audio Unavailable" message means that Voice Authoring was not able to connect to an Audio Device. Use the instructions below to make sure your Audio Device is correctly attached to your computer.

  1. In the Apple menu, Select "System Preferences..."
  2. In the System Preferences windows, click on 'Sound' and then on the 'Output' tab.
  3. Check that your Audio Device is listed. Select it and click on 'Retry Test' in the Wizard window.
  4. If you do not see the device listed, this means it is not correctly attached to your computer. Check that you have the correct drivers from the device manufacturer and/or refer to your Audio Device documentation to install it.

Configure Playback on Mac OS X

Follow the instructions below to adjust you playback settings.

  1. In the Apple menu, Select "System Preferences..."
  2. In the System Preferences windows, click on 'Sound' and then on the 'Output' tab.
  3. Check that your Audio Device is listed. Select it.
  4. Check that the 'Mute' checkbox is not checked.
  5. Adjust the volume using the slider labeled 'Output Volume' at the bottom of the window.
  6. Make sure other applications can playback audio:
    1. Click on the 'Sound Effect' tab.
    2. Select a sound in the list.
    3. You should hear a sound every time you click on it. If not, there is a problem with Audio Playback on your system. Please refer to the appropriate documentation.
  7. Click on 'Retry Test' in the Wizard window.

Troubleshoot Recording on Mac OS X

Follow the instructions below to adjust you playback settings.

  1. In the Apple menu, Select "System Preferences..."
  2. In the System Preferences windows, click on 'Sound' and then on the 'Input' tab.
  3. Check that your Audio Device is listed. Select it.
  4. Check that the 'Mute' checkbox is not checked.
  5. Adjust the volume using the slider labeled 'Input Volume' at the bottom of the window.
  6. Speak into your microphone and you should see the input level fluctuate.
  7. Click on 'Retry Test' in the Wizard window.

Recording "Audio Unavailable" on Mac OS X

The "Audio Unavailable" message means that Voice Authoring was not able to connect to an Audio Device with recording capabilities. Use the instructions below to make sure your Audio Device is correctly attached to your computer and is capable of recording.

  1. In the Apple menu, Select "System Preferences..."
  2. In the System Preferences windows, click on 'Sound' and then on the 'Output' tab.
  3. Check that your Audio Device is listed and Select it.
  4. If you do not see the device listed, this means it is not correctly attached to your computer. Check that you have the correct drivers from the device manufacturer and/or refer to your Audio Device documentation to install it.
  5. Select the 'Input' tab and check your audio device is listed. If it is listed in the 'Output' list, but not in the 'Input' list, this means it is not capable of recording.